"Comfortable and clean rooms. Very responsive host. We easily purchased a few hours extension to our stay. A big breakfast is provided in the room to have at your convenience."

"It would be good to have an indicator of which direction Hot and Cold are on bathroom taps, especially since it takes a while to come to temp. We had to pay for our luggage to be stored for a week, even though we were returning for a night. No other place has asked for payment for this."

"The breakfast was good and the location also good"

"I didn’t like that there was no reception to ask questions and travel guide also the internet was very poor."

"Really nice accommodation, large rooms and bathroom. Breakfast is left in the rooms each day for the next morning, well stocked fridge. This works really well if you are making a super early start for a hike as we did."

"Nothing."

"The property was exactly like you see in the pictures: it has all the comforts and amenities including hairdryer, shampoo, conditioner and even body lotion! The room was warm and cozy, and the fact that breakfast was left in the fridge the evening before was great since pick up times for excursions can be as early as 6 am. It is just 10 mins away from the city centre, and it’s a very pleasant and easy walk. The area and the hostal feel very safe too. The whole city does. The Rotundo Bistrot just one block away is amazing!"

"There seemed to be a functioning reception in the main building but this is no longer in use. Having a working reception would be helpful as some tour guides could not reach me on my phone and they could have asked staff to get me. Moreover, responses to messages on WhatsApp and Booking were quite slow. The lack of a reception also means you are charged remotely on your card for payment and this is far from transparent in my view."

"The Hostal is secure. Rooms are very nicely appointed. Comfortable beds and a good sized and functional bathroom. Heated towel rails! Breakfast supplied is more than sufficient. Holding our luggage whilst completing the W Trek was very much appreciated."

"Communication was lacking at times. In the end we got all the information we needed when we needed it and everything went smoothly. I was having issues with Booking.com and processing a credit card, I got no response El Establo despite several attempts. This was a bit unnecessarily stressful at a time when I had limited access to phone and internet."

"- Responsive staff - Breakfast in the room very useful for early excursions - Nice furniture and nice space in the room"

"- For the price you pay, not having staff present at the hotel is not adequate - Wifi was working very bad in the room - Room floor was not very clear on 2 of the 3 days (maybe some material enters under the door where there is wind)? This was very clear the first night we came in, and after whatsapping the staff the next day was better, bit on the third night we still had a dirty floor - Sink in the bathroom is too small Overall quality does not match the price"

"Great spacious and clean room. Had everything we could need from a hairdryer and toiletries, to a very generous breakfast laid out the night before (as we were up early to get a coach). Would highly recommend if you’re coming from or going to the coach station as it’s a short walk but also not far into town for dinner."

"Aucun."

"Great hostel with individual rooms that are decorated and furnished to a high standard. No restaurant but they serve breakfast in your room (delivered the evening before) so you can choose when to get up and have a lazy breakfast in bed (or at the table in the room). Food kept fresh in the fridge in the room. It is also in a good location, walkable to both the town centre and the bus station."

"No washing machine."

"The staff were lovely, we arrived early after travelling overnight to drop off our bags and they gave us juice and biscuits to keep us going! Great for people doing Torres del Paine breakfast is big and delivered the day before so can leave as early as you like. Pretty close to bus stop. Comfy rooms and nice hot showers."

"Aucun."

"Good comfortable room and good bathroom. Having breakfast served to our room felt very decadent and was good (it is delivered the night before so you can have breakfast whenever you like). It is close to the town centre and the bus station, both of which are walkable."

"Cold stone floors, but several sheepskin rugs provided to help with this."